Terms and conditions

EXCHANGES AND RETURNS

If you wish to make an exchange or refund of an item purchased at www.platadepalo.com, you can do so within a maximum period of 30 calendar days from the date of delivery of the order.

Your products must be in the same condition that they were delivered, along with the parts, the packaging and a copy of the invoice or a piece of paper with the order number in order to identify it. Along with the returned items, you must include your name, surname, address (specifying that it is a return in the package) and a telephone number so that we can contact you if there is a problem with your return.

Returned items will be carefully inspected. Once its condition has been verified, the corresponding amount will be paid if the jewel is in perfect condition. Otherwise, the customer will be offered to fix the part if it is defective or refund the amount if the part has arrived in poor condition and has not been broken or damaged by the buyer.

The options we offer for changes and returns:

If it is a size change: when you return it you have to tell us by mail the size you want.

If it is an exchange of a product that you have purchased for a different product: generate a personalized code for the total amount of your purchase or the parts that you want to exchange so that you can exchange it for another product that has the same or higher price. If it is higher, you should pay the difference.

If it is a return: refund the amount of the parts you want to return.

In all three cases, you must send us the jewelry in the original packaging with the bag and remove the label from this link, as well as choose the collection point that suits you best: https://www.gls-returns.com/#/m/platadepalo 

Once we have received the pieces, we will proceed to make any of the options you choose.

GENERAL CONDITIONS

1. Rights and obligations of the user

The conditions of access to www.platadepalo.com are subject to the legal provisions in force at any time as well as to the principles of good faith and lawful use by the user, being expressly and categorically prohibited any type of action that could be detrimental to or detrimental to www.platadepalo.com or third parties.

www.platadepalo.com does not require a prior subscription for the simple navigation, access or use of the service in question. The user undertakes to make a lawful, diligent, honest and correct use of any information or content accessed either through www.platadepalo.com or third parties previously provided by www.platadepalo.com and all this under the principles of good faith and with respect at all times to the current legality.

The commitment entered into must govern the use of the contents in accordance with the provisions of the law, morality and public order; not to copy, reproduce, distribute, transfer, transform or modify the contents without prior written consent of www.platadepalo.com or by the person delegated by the company.

Finally, the user undertakes to comply with all the requirements regarding intellectual, industrial and other similar property rights.

2. User Registration and Access Keys

You agree to select, use and retain your username or “username” and your password or “password” (hereinafter referred to as “Access Keys”) in accordance with the following clauses.

The user will have the option to choose and specify their own Access Keys. Users may not choose as their username words, expressions or graphic-denominative sets that are offensive, that coincide with trademarks, trade names, shop signs, company names, advertising expressions, names and pseudonyms of public figures or celebrities whose use is not authorized and, in general, contrary to the law, morality and www.platadepalo.com reserves the right to delete or suspend any username that meets any of the above mentioned characteristics.

The user undertakes to make a lawful and diligent use of the Access Keys, as well as not to make their Access Keys available to third parties.

The user undertakes to inform the staff of www.platadepalo.com as soon as possible of the loss or theft of the Access Keys, as well as any risk of access to them by a third party.

The Access Keys may only be used by the users to whom they have been assigned. www.platadepalo.com is exonerated from any kind of liability that may be incurred for damages caused or suffered by the fraudulent use or lack of diligence in the custody and custody of the Access Keys, loss or use contrary to the provisions of these General Conditions.

3. Rights and obligations of www.platadepalo.com

www.platadepalo.com reserves the right to temporarily suspend the provision of the service without prior notice to the user, as long as it is necessary to carry out operations of maintenance, updating or improvement of the service. It may also modify the conditions of access and/or specific location of the integral content of the website, as well as prevent, restrict, block, suppress or withdraw access to the services to users when they do not make a lawful, honest and diligent use of the services provided on the website. In the same vein, it may remove, block or restrict the use of contents introduced by third parties that are illegal, racist, criminal, advocacy of terrorism, violation of human rights, defamatory, pornographic, fraudulent or in any other way that violate applicable laws or regulations, whether national or international.

4. Prices

The price that appears at all times next to each product includes VAT according to the tax rates stipulated by Spanish law.

Transportation costs will be free of charge from a minimum purchase of 50 euros in Spain and the Balearic Islands.

In Europe they will be free from 200 euros, and in the USA and the rest of the world from 500 euros.

All orders destined for a country outside the European Union will have to be paid by the customer for customs taxes.

5. Request

Orders will be placed through the website, and will only be binding once acceptance of payment has been verified. After placing the order, the customer must proceed to pay for it by any of the payment options available at that time www.platadepalo.com

When a product is not in stock it will be communicated to the customer via email.

The place of delivery is the one indicated by the customer on the purchase form. The order will be considered to have been placed on the same day if it is placed before 14:00h. In the case of placing the order after 14:00h or on a non-working day, it will be considered that the order is placed on the next working day. In any case, it starts to count as soon as www.platadepalo.com receives the amount of the order (in the payment against refund system as soon as the data is verified by any method).

After receiving payment for an order, www.platadepalo.com will issue and send the invoice to the address indicated by the customer. 

www.platadepalo.com reserves the right to refund the amount paid and cancel the order. This right shall be exercised in the event of procedural irregularities or suspicion of an offence or lack of immediate availability of the product.

TERMS AND CONDITIONS

SUBJECT:

The owner of this website is MASMENOSDOS Articles of Import S.L. (from now on and throughout the website “Platadepalo” and www.platadepalo.com), with registered office in Pamplona and e-mail info@platadepalo.com, provided with CIF B-31 812 175 registered in Volume 1038, Folio 12, Sheet NA-208 48 of the Mercantile Registry of Navarre.

Platadepalo is a company dedicated to the sale of jewelry and accessories. This legal notice contains the conditions governing the use of and access to the website www.platadepalo.com (hereinafter referred to as web or www.platadepalo.com) and the responsibilities arising from its use.

The mere use of the website gives the user the status of user, who declares to know and accept, without reservation or exception, each and every one of the General Conditions set forth in this document.

Through www.platadepalo.com, users will be provided with the possibility of accessing the contents, services and other information related to the corporate purpose of this entity. These General Terms and Conditions constitute entirely what has been agreed between the parties with regard to online sales transactions between platadepalo.com and its customers.

These General Conditions will be automatically resolved by the extinction of the company MASMENOSDOS Articles of Import S.L. or by the submission of applications for a declaration of bankruptcy (voluntary or necessary), suspension of payments, concurrence of creditors, general transfer of assets to creditors, cessation of the company’s own activities, request for withdrawal or waiting, etc.

If any clause included in these general conditions is declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness shall affect only that provision or that part thereof which is null and void or ineffective, and the general conditions shall subsist in all other respects, such provision or that part thereof which is affected shall be deemed not to have been implemented.

Platadepalo puts at the disposal of its customers the telephone number +34 932 176 087 and the email address info@platadepalo.com so that they can raise any questions.

1. TRADE POLICY

1.1 Platadepalo offers the products for sale on www.platadepalo.com exclusively to users who are over 18 years of age and who have sufficient legal capacity to be bound by these Terms of Use. Likewise, the user expressly accepts without exception that the access and use of the website, its services and contents is carried out under his sole and exclusive responsibility. If you are not an end consumer, we invite you to refrain from conducting commercial transactions at www.platadepalo.com

1.2 Platadepalo reserves the right not to respond to orders placed by users that do not comply with the provisions of the previous point.

1.3 These Terms of Use govern exclusively the offer, acceptance of purchase orders and delivery of products to users of www.platadepalo.com

1.4 Platadepalo reserves the right to modify, at any time, the configuration of this website, as well as the conditions of service and its content, and the right to delete, limit or suspend it temporarily or permanently, or to prevent access to it, striving to inform the user of these changes, whenever circumstances permit, by publishing them on the website.

1.5 Platadepalo does not guarantee, either directly or indirectly, the content offered by third parties, or the veracity, reliability, accuracy, timeliness or appropriateness of this information for use by users or any other person. The intellectual property rights on this website are owned by Platadepalo. The exclusive exercise of reproduction, distribution, public communication and transformation belongs to this company.

2. TYPES OF USER AND WAYS OF PLACING AN ORDER

2.1 On the website you will find information about the products and services offered and about the possibility of contracting them. In order to be able to process orders correctly, the user must provide the data requested for this purpose and must adhere to these Terms of Use in the version published at the time of accessing the website.

Platadepalo guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data that you provide us, as well as your email address, will be included in the "Clients" files, property of Platadepalo, whose purposes are to manage the data referring to clients, and the management of data referring to commercial activities and campaigns. (e-mailing, web, postal mail, sms, posters, etc.), respectively.

You can exercise your rights of Access, Rectification, Cancellation and Opposition by sending an email to info@platadepalo.com (indicating “LOPD” in the subject line). Browsing the website does not require the condition of user, but the visitor must comply with the Conditions of Use of the website specified here. Access to the website is conditioned to the prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

2.2. As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to read carefully and expressly accept these Terms of Use. We recommend all users to print a copy and archive or reproduce another copy for their personal use.

2.3. To order one or more products at www.platadepalo.com, the user must follow the steps indicated in the purchase process, filling in the requested information, confirming the purchase of the products added to the "Order" section and performing the order payment. When confirming the purchase of the products added to the "Order", the user will have all the information related to the order in process (including the cost associated with transporting the order to the indicated address) and all the corresponding contractual data.

2.4 The user who purchases products on the website agrees to pay at the time the purchase is confirmed. Thus, the order will not be processed until the moment in which Platadepalo receives the confirmation of payment.

2.5 Once the order has been formalized, the user will receive a confirmation by email that the order has been placed, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data of the transaction.

2.6 Orders will be filed in the Platadepalo database for a period of time that will not exceed the limits established by current legislation.

2.7 Platadepalo may refrain from processing orders submitted by users who do not present sufficient solvency guarantees, which turn out to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in the event that the selected products are not available. In such cases, Platadepalo will inform the user by email that the Order has not been processed correctly, specifying the reasons for this, and, where appropriate, will refund the amount that has been advanced for the unavailable products.

3. PRODUCT AND PRICES

3.1 Only Platadepalo brand products are for sale at www.platadepalo.com

3.2 Platadepalo reserves the right to decide, at any time, the products offered through www.platadepalo.com. In particular, Platadepalo may, at any time, add or remove products from the online store.

3.3 The essential characteristics of the products are presented at www.platadepalo.com within each product file. Despite the scrupulous care taken by Platadepalo in their faithful reproduction, the images and colors of the products offered for sale at www.platadepalo.com may, however, not accurately reflect reality, due to the specific characteristics of the browser of Internet or screen used by the user.

3.4 The prices of the products for sale at www.platadepalo.com always appear in euros with the corresponding VAT (21%) included. The relevant shipping costs will be added to these prices. The shipping rates will be communicated to the user when formalizing the order, and must be accepted by the user when confirming the purchase.

3.5 The prices of the products may be subject to updates. The prices that Platadepalo will apply to each order will be those in force at the time the user confirms the purchase of the products added to the "Order", regardless of the day the delivery is made. Platadepalo recommends making sure of the final sale price before confirming the order.

3.6 Platadepalo is not responsible for possible typographical errors in the description, reference. prices of the articles, etc., that could be on the web, although it will do everything possible to correct them if they exist.

In the event that Platadepalo identifies an error in the price of a product already requested by a customer, it will be informed as soon as possible and the order will be considered as cancelled. The amounts that have been paid will be refunded in full.

4. METHODS OF PAYMENT

4.1 The user who purchases products on the website agrees to pay at the time the purchase is confirmed.

4.2 The payment of the products and the respective shipping costs can be made through PAYPAL, with credit cards (VISA, VISA ELECTRON AND MASTERCARD) and through CLEARPAY with which you can choose to finance your purchase in 4 interest-free installments. Platadepalo undertakes to use the most efficient and secure methods of current technology to transmit the data and payments of each transaction. These shipments will always be encrypted through a secure server (SSL).

4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted by means of a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to they. Said data will never be used by Platadepalo other than in order to complete the procedures related to the purchase, to issue the corresponding refunds in the event of any returns and to prevent and inform the police forces in the event of any fraud being committed in by the buyer.

4.4 The purchase price of the products and shipping costs will be debited from the user's account at the time of order confirmation.

4.5 Within a maximum period of 48 hours from receipt of the payment confirmation, Platadepalo will send the user, via email, a confirmation of the purchase, including the order number. Said confirmation is not valid as an invoice, only as proof of purchase.

4.6 The invoice corresponding to the purchase made will be sent printed to the customer by e-mail or together with the product or if the customer requests it. Credit card fraud is a crime and Platadepalo will take legal action against anyone who makes a fraudulent transaction in our store.

5. WARRANTY

5.1 Users benefit from the guarantee offered by the firm Platadepalo, in accordance with Law 7/1996, of January 15, on Retail Trade Regulation.

5.2 Defects or damage due to incorrect use or handling of the articles or wear caused by normal use of the same are not included in this guarantee, nor are damages or due to incorrect use of the washing instructions. , which come in each garment.

6. CUSTOMER SERVICE

6.1 For any clarification, incident or claim, the user can contact the Platadepalo Customer Service, accessing the "Contact us" section, located at the bottom of the page, selecting the corresponding option.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

7.1 All the elements and contents of www.platadepalo.com and each one of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in (including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of the contents, methods, processes, functions and computer programs that are part of www.platadepalo.com) are protected by copyright and other intellectual and industrial property rights of Platadepalo and www.platadepalo.com.

Similarly, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Access to the website or obtaining the status of user does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.

7.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow public access through any form of public communication, or perform any other action prohibited by law. in matters of intellectual and industrial property on any of the elements referred to in the previous paragraph, except with the express consent of Platadepalo. The user must use the materials, elements, contents and information that they access through the use of only for their own needs, forcing themselves not to directly or indirectly carry out a commercial exploitation of said elements.

8. NOTICE ABOUT THE CONTENTS

8.1 Platadepalo has adopted all the measures at its disposal to prevent the publication of content on www.platadepalo.com that describe or represent scenes or situations of physical or psychological violence, or such that, according to the sensitivity of www. platadepalo.com, may be considered harmful to civic convictions, human rights or the dignity of people in any of its forms and expressions.

8.2 Platadepalo has also adopted all the useful precautions in order to assure its users that the contents are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website (and, to the extent if possible later).

8.3 Although Platadepalo tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow www.platadepalo.com to operate without interruptions or discontinuities due to the need to update the website. website. Platadepalo cannot guarantee its users that the website will operate continuously and without interruptions, errors or malfunctions due to the Internet connection. In case of any problem noticed during the use of www.platadepalo.com, please contact Platadepalo via email info@platadepalo.com

8.4 Users are fully responsible for their conduct, when accessing the information on the web, while browsing it, as well as after having accessed it. Therefore, users are solely responsible to Platadepalo and third parties for:

The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any web content, prepared or not by Platadepalo, published or not officially under its name;

As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent the normal enjoyment by Other users.

8.5 Platadepalo reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the website to users who misuse the content. the contents and/or fail to comply with any of the conditions that appear in this document.

8.6 Platadepalo informs that it does not guarantee:

That access to the website and/or the linked website be uninterrupted or error-free.

Despite having taken all the necessary measures, Platadepalo cannot ensure that the content or software that users access through the website or the linked website does not contain any errors, computer viruses or other elements in the content that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other type of damage.

The use of the information or content of this website or link websites that users could make for their personal purposes.

9. LINKS TO OTHER WEBSITES

9.1 The online store www.platadepalo.com may contain hyperlinks (known as “links” or “links”) with other websites that may not have any relationship with Platadepalo.

9.2 The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion from Platadepalo regarding access to these websites or browsing their pages, nor any guarantee regarding their content, their services or the goods that they supply and sell to Internet Users.

9.3 Platadepalo does not control said websites or their contents, nor does it carry out operations to monitor them. Platadepalo cannot be held responsible for the contents of these websites or for the rules they adopt regarding user privacy or the processing of their personal data while browsing them.

11.4 These Terms of Use and the privacy policy of www.platadepalo.com do not apply to websites managed by third parties other than Platadepalo.

10. PRIVACY AND DATA PROTECTION

10.1 We ask all users to carefully read the privacy policy that applies even when accessing and browsing www.platadepalo.com, even without purchasing any product.

10.2 In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), we inform you that the data you send us through this web page will be incorporated into the information systems. information from Platadepalo and that you explicitly consent to your data being incorporated into a file owned by Platadepalo for the purpose of carrying out administrative, accounting and fiscal management, as well as sending you commercial communications about our products and/or services and/or attending to your requests. By indicating your data, and in accordance with the provisions of article 6 of the L.O.P.D., you grant your unequivocal consent to Platadepalo to proceed, in compliance with the purposes mentioned in the previous section, to the processing of personal data. facilitated.

10.3 However, at any time you may exercise the rights of access, rectification, opposition and, where appropriate, cancellation, through the address:

Platadepalo, Carrer de Sant Eusebi, 18, 08006, Barcelona, ​​Spain; or by email: info@platadepalo.com

11. MODIFICATION AND UPDATE OF CONDITIONS

11.1 Platadepalo reserves the right to modify these Conditions of Use at any time, without the need to notify the user in advance, who, in any case, is solely responsible for reviewing them as a prerequisite and essential to the acquisition of any product available at through www.platadepalo.com. In any case, the Conditions of Use that were displayed on the website at the time the user purchases the corresponding products will be considered valid and applicable.

11.2 In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. Platadepalo may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by Platadepalo by legal prescription of the action that corresponds in each case.

12. APPLICABLE LAW AND DISPUTE RESOLUTION

12.1 These Conditions of Use are governed by Spanish legislation, as provided in Law 7/1998, of April 13, on General Conditions of Contract, in Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users and other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 , of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

12.2 In order to resolve any controversy or conflict that derives from these Conditions of Use, Platadepalo submits to the jurisdiction determination criteria established in the applicable legislation on consumers and users.