Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days or that which the company indicates at any time without the need for justification. The withdrawal period will expire after 14 calendar days, or the day that the company indicates at any time, from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify TRESLOCOS S.L. Calle San Eusebi 18 bajo, 08006 Barcelona, ​​Spain; telephone 932 176 087 and email address info@platadepalo.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the withdrawal form model that below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days, or that which the company indicates at any time, from the date on which we are informed of your decision to withdraw from this contract. . We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return to TRESLOCOS S.L. Calle San Eusebi 18 bajo, 08006 Barcelona, ​​Spain; phone 932 176 087 without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of goods that can deteriorate or expire quickly.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Withdrawal Form Model

(you only have to complete and send this form if you wish to withdraw from the contract)

- To the attention of TRESLOCOS S.L. Calle San Eusebi 18 bajo, 08006 Barcelona, ​​Spain; telephone 932 176 087 and email address info@platadepalo.com

- I hereby inform you/we inform you (*) that I give up my/we give up our (*) contract for the sale of the following good/provision of the following service (*)

- Ordered on/received on (*)

- Name of the consumer and user or consumers and users

- Address of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date

(*) Delete as appropriate.